The civilizing process has increased the distance between behavior and the impulse life of the animal body. Shoshana Zuboff
As information technology restructures the work situation, it abstracts thought from action. Shoshana Zuboff
Technology makes the world a new place. Shoshana Zuboff
Activities that seem to represent choices are often inert reproductions of accepted practice. Shoshana Zuboff
Exploiting the informated environment means opening the information base of the organization to members at every level, assuring that each has the knowledge, skills and authority to engage with the information productively. Shoshana Zuboff
Computerization brings about an essential change in the way the worker can know the world and, with it, a crisis of confidence in the possibility of certain knowledge. Shoshana Zuboff
The workplace of the future will bear little resemblance to today’s centrally administered hierarchies. Work will be more ad hoc, on the fly and responsive. Successful employees won’t be afraid of new situations without rules. Shoshana Zuboff